Frequently Asked Questions

Welcome to the Frequently Asked Questions page at Fast Replacement Glass! Here you'll find answers to the most common inquiries that we've addressed over the years, including some additional FYI about heating applications that utilize replacement glass. We want our customers to be well informed, and ensuring a positive, knowledge-filled experience with Fast Replacement Glass is a top priority of ours.

This page was designed to be ultra-informative! Each FAQ listed below is proceeded by a short answer, but simply click on the questions and you'll be instantly directed to a page that will give you a more detailed answer! If you have a question that we haven't listed below, please feel free to contact our insightful customer service team at 1-888-986-1535.

GLASS

What is tempered glass? Tempered glass is regular glass that has been strengthened by a process that involves heat, chemical application, and a rapid cooling process. This safety glass is resistant to heat, scratches, and damage.

What is Pyroceram glass? Pyroceram glass is an extreme-heat resistant glass-ceramic material that possesses the sealing properties of glass and the incredible strength of ceramic. 

What is the difference between tempered and Pyroceram glass? While both types of glass are strong and heat resistance, Pyroceram glass can endure thermal shock and temperatures in excess of 1000 degrees F!

Does Pyroceram glass come in any other tints? Pyroceram only comes in a slight amber tint.

Is tempered glass available in different tints? Yes! Our tempered glass is available as a clear sheet, or with a bronze or grey tint.

What type of glass is best for my heating application? While wood burning fireplace doors are approved to accept tempered glass, other heating applications must have ceramic glass for their doors due to the high temperatures that they emit. 

What type of edge can I get for my glass? Fast Replacement glass highly recommends the seamed edge finish for your heating application glass. 

What if my glass needs to be cut to a pattern? Glass that needs to be cut to a pattern most likely means that you need a pyroceram glass sheet for your heating application. We can custom cut ceramic glass to your specifications!

What if I need notches cut or holes drilled in my glass? Glass that requires a notch cut or hole drilled into it most likely means that you need a pyroceram glass sheet. We can help with customizations!

What is your cutting tolerance? Fast Replacement Glass meets ASTM Standards and offers 1/8", 3/16", and 1/4" tolerance on tempered glass, and 3/16" tolerance on ceramic glass.

Do you custom-cut glass larger than 36" x 20"? We custom cut every sheet of glass to specifications. If you need glass that exceeds our maximum measurements of 36" x 20", please call Fast Replacement Glass for a custom quote!

What type of quality standards do you offer? Fast Replacement Glass meets ASTM glass and ceramic standards. Not only are these the industry standards, they are America's standards, as well as ours.

What if I can't find my type of glass? Fast Replacement Professionals is happy to help you find exactly what you need! Give us a call, chat with experts, or send us an email! We're available Monday through Friday, 9am-5pm!

How do I replace my fireplace door glass? There are different models and styles of fireplace doors. These instructions are meant to be general guidelines. Please consult your owner's manual before attempting to replace the glass on your fireplace doors.

How do I replace my fireplace insert or heating stove glass? There are different models of fireplace insert and heating stove doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

OTHER

Do you sell hi-temp adhesives and mortar? Yes we do! We have a variety of quality silicone sealants, cements, and refractory mortar for your heating application needs. We even offer some of these products in convenient contractor sizes!

Do you sell safety and insulation materials? From self adhesive fiberglass insulation to dry creosote remover and everything in between, we can help!

Do you sell heating stove cleaners and paint? Do we ever! Browse through our collection of glass creme, fiberglass polish, soot remover, and brush or spray on stove paint!

Do you sell gasket materials? We have a selection of rope, tadpole, and flat gaskets, as well as gasket kits for replacing door and window seals!

GASKETS

What size gasket will I need? These instructions explain how to determine which type and size gasket you'll need, and include a printable measuring template! Fast Replacement Glass recommends consulting your stove or fireplace owner's manual in addition to following our guidelines.

How do I replace my gasket? Replacing a gasket doesn't have to be as complicated as it sounds. Fast Replacement Glass walks you through eight easy steps to flawlessly perform this task!

CATALYTIC COMBUSTORS

What is a catalytic combustor and how does it work? A catalytic combustor is a wheel-shaped device with a ceramic honeycomb design. It causes smoke to be burned instead of escaping via the flue or stovepipe unused. 

What type of heating applications use catalytic combustors? Catalytic combustors should only be used with natural wood burning applications. Check you owner's manual to verify if your application requires the use of this device or not.

What is the difference between canned & uncanned catalytic combustors? "Canned" means that the ceramic catalytic combustor is wrapped with a welded stainless steel strip. "Uncanned" means that the combustor does not have a stainless steel strip on the exterior.

When should I replace my catalytic combustor? Combustors should be replaced every 10,000-12,000 hours.

FIREPLACES

What is a fireplace? A fireplace is literally an opening in your wall with a flue and chimney situated above it for smoke ventilation. Regardless of the design, a fireplace is either masonry or zero clearance (as known as prefab or factory built).

How does a masonry fireplace work? Fireplaces vent smoke and combustion gases through a flue. Click on the link for a more detailed explanation and diagram!

How does a zero-clearance fireplace work? Fireplaces vent smoke and combustion gases through a flue. Click on the link for a more detailed explanation and diagram!

How do I replace my fireplace door glass? There are different models and styles of fireplace doors. These instructions are meant to be general guidelines. Please consult your owner's manual before attempting to replace the glass on your fireplace doors.

FIREPLACE INSERTS

What is a fireplace insert? A fireplace insert is a firebox surrounded by a steel shell. A decorative faceplate camouflages the space that will inevitably exist between the insert and the fireplace opening. 

How does a fireplace insert work? A fireplace insert is fueled by wood, pellets, gas, or electricity. The air from within the room is warmed by passing between the firebox and the shell. The outer layer of the shell is responsible for directing heat from the firebox to the surrounding room, ensuring that less warm air is lost up the chimney. 

How do I replace my fireplace insert glass? There are different models of fireplace insert doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

HEATING STOVES

What is a coal stove? Coal stoves are manufactured to endure high heat, and are fitted with a grate to allow combustion air to pass both above and beneath the fire. 

How does a coal stove work? There are a few different types of coal stoves: the hand fired (or batch), the direct vent/stoker, and the natural draft versions. Click on the link for a more detailed explanation!

What is a gas-fueled stove? With the ability to burn either natural gas or propane, gas stoves are free-standing models that can be made of cast iron or steel for long-term durability.

How does a gas-fueled stove work? Gas stoves work with a thermopile and pilot light to convert thermal energy into electrical energy, while fresh oxygen fuels the fire. Click on the link for a more detailed explanation!

What is a pellet stove? Pellet stoves utilize compressed wood or biomass pellets as fuel to generate heat for the home. They consist of a firebox with a burn pot and ash pan, a fuel-storage hopper, and auguer system, and two blower fans.

How does a pellet stove work? Pellet stoves heat by way of convection, which is the transmission of thermal energy generated by the movement of hot and cold air currents within the unit. Click on the link for a more detailed explanation!

What is a wood stove? This is a heating application that utilizes wood or wood pellets as its fuel source. Wood stoves are connected to stove pipes and ventilated either through a flue and chimney, or directly through a wall (direct vent). 

How does a wood stove work? When you start a fire in your wood stove and the temperatures rise, heat is radiated through the top and side walls of the stove. Click on the link for a more detailed explanation!

How do I replace the glass on my heating stove? There are different models of heating stove doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

PRICES/ORDERING

Why are you able to offer lower prices than your competition? Fast Replacement Glass is an American-based company that partners with American manufacturers who employ American workers! Because we are able to ensure that our products stay domestic, we are able to pass the savings along to our customers.

Can I place an order over the phone? Absolutely! Give us a call at 1-888-986-1535 to speak to our helpful customer service reps!

Can I cancel or make changes to my order? Changes or cancellations must be made within one (1) business day after the order was placed. 

BILLING

What form of payment do you accept? We accept all major credit cards and PayPal!

When will my account be charged? Your account will be charged at the time of placing your order over the internet, phone, or fax. All transactions are PCI compliant and are sent directly to us through an accredited secure payment processor.

Will you take cash, checks, or money orders? At this time, we only accept major credit cards and PayPal as forms of payment.

Do you charge sales tax? If you live in Pennsylvania, we are required to charge the state sales tax rate of 6% on all purchases. This amount is added to your product, service, and shipping total and will be reflected on your credit card or PayPal account.

SHIPPING

What are your shipping costs? We offer FREE SHIPPING to the contiguous United States!

Will you ship C.O.D. (Cash On Delivery)? Unfortunately, we cannot accept this method of payment.

When will my order ship? Our Pyroceram glass ships within 5-7 business days of receiving your order, while our tempered glass ships within 10 business days of receiving your order. All other products ship within 1-2 business days of receiving your order.

Do you offer same day shipping? Because our glass is custom-cut at the time a customer order is received, we are unable to offer same-day shipping, as this process takes some time. In addition, our non-glass products are subject to lead time, which may include collecting information, preparing the order, planning suppliers and delivery, and packaging and insuring the product.

Will I receive a shipping confirmation via email? Yes! Once your order has been received and processed, you will receive a confirmation to the email address that you submitted to us over the phone, fax, or online order form.

How can I track my shipment? Your confirmation email will include a tracking number so that you can follow your shipment from the minute it leaves until the second it arrives at your door!

Do your products ship ground or freight? Depending on the size, weight, and content, a majority of our products (especially glass) will ship via freight. Smaller products (such as cleaning and maintenance products) can ship via ground as long as the package contencts, weight, and size do not exceed the maximum requirements for this shipping method.

Do you ship to P.O. Boxes or APO/FPO addresses? Due to size, weight, and content restrictions, we cannot send items to P.O. Boxes or APO/FPO addresses.

Do you ship to Alaska or Hawaii? Because of the additional shipping charges and fees that would be incurred, we do not ship to areas outside the lower 48 United States.

Do you ship to Canada or other international areas? Because of the additional shipping charges and customs fees that would be incurred, we do not ship to areas outside the lower 48 United States.

Will you ship to an address that is different than my billing address? Absolutely! Please be sure to contact us to confirm the appropriate shipping address. Shipments that cannot be delivered and are returned to us due to an incorrect address will incur charges that are the sole responsibility of the customer who placed the order.

Will you drop ship to a customer of mine? Yes we can do that! Please be sure to contact us to confirm the appropriate shipping address. Shipments that cannot be delivered and are returned to us due to an incorrect address will incur charges that are the sole responsibility of the customer who placed the order.

How is the glass packaged for shipment so that it doesn't break en route? Our glass is securely wrapped in foam and/or appropriate materials and then packaged in a cardboard box to ensure a safe arrival.

RETURNS

What is your return policy? We do our best to deliver products in excellent condition, and we ask that our customers do their part in submitting the correct measurements and information when ordering custom products, as these items are non-returnable. In the event that an item is defective or damaged, we will first work to repair the product. However, if this is not possible, we will replace the item. Non-custom return products are subject to a 25% restocking fee. Please read our policy guidelines on returns in full for more details.

WARRANTY

What is the warranty on glass products? Please read our policy guideliness regarding product warranties in full. We also ask that you follow some hi-temp glass tips & tricks during installation:

  • Please order your glass at least 1/8" shy of the mounting surface. This will accommodate for thermal expansion. We are not responsible for breaks due to improper measurements.
  • Please do not over-tighten metal screws and harware! They, too, will expand when heated, and over-tightening could cause your glass to break when your heating appliance is in use. We are not responsible for breaks due to over-tightened hardware.
  • Glass that is not visibly defective, is properly installed, but still breaks within 30 days may qualify for a "good faith" warranty claim and replacement. In this event, we will cover 50% of the cost of new replacement glass (sorry - does not include shipping). This service is based on our discretion, and may be terminated at any point. Pictures of defects, install surfaces, damages, and any other applicable information must be provided to Fast Replacement Glass.

 

 

Last updated on October 23rd 2017.

i have ab old resolute - circa 1973 with a dropdown door nd split glass panel. We have always used a ribbon type glass gasket but I'm not finding it for sale any more..we used the same glass gasket on our Intrepid. I do see 3/16 rope type gasket that says it is for glass, but am unsure how to install it - one layer on each side of the glass with gasket cement on the bottom? I have tried a couple of gaskets, but they don't fit properly. Can you help?

Asked by roxanne | 11-07-2017, 06:26 AM | 1 answer(s)

We would suggest the self adhesive window gasket, that might do the trick. 3/16" thick 1/8" thick Your FRG Support Team

Answered by FRG Support Team | 11-24-2017, 10:40 AM
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