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Hello,
Received my order last week. Professional job.
Thank you.
I called and spoke to a young lady that walked me through the order placement process. My glass came in quickly fit perfect very well pleased. I will definitely recommend you to my friends.
After accidentally breaking the tempered glass on my fireplace, panic set it and I started searching for a place that would cut me some glass as well as temper it. After a few minutes of searching the internet, I found it. I sent them my measurements and within a few days, it arrived packaged very secure. After about 5 minutes, I had it installed and had a fire built. The product was perfect.
Received my order in less than the time expected. Surprised and happy!
Ordering was easy but I thought that I had asked to have the edges rounded and they weren't. The only other issue is that I have asked a couple of times to your customer support folks if you recommend or sell the U-Channel gasket material to set the glass into the fireplace door frames. When I took out the old glass there was a rubber u-channel gasket on all the top and bottom window edges, I would really like to know what is recommended for your hi-temp glass panes.
Hello, I got your glass today and installed it. I was impressed in how easy it was to put the plugs in that hold the glass in place – nice engineering there.
I bought the wrong color – see the attached picture (the new pane is 2nd from left) – it should be lighter. I’ll replace it sometime before I move out; in the mean time it’s a warning to not leave the fire unattended.
Thanks for the great packaging, too – I can use that cardboard in projects so it’s going to be reused.
Thank you!!! What great response!!! I appreciate the quickness and the service of your company!!!
As I responded above, all went well and I appreciate being able to purchase the replacement glass for my gas fireplace insert at a reasonable cost.
Thanks
Wow, fast turn around on my order
I was concerned that the glass wouldnt be real ceramic, but it is. it only took them 3 days to get it cut and delivered. it took 2 weeks when i ordered from woodland last year. much better job at cjs. thanks
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